Abstract

Communication and collaboration skills are recognized as core competencies of the 21st century, alongside those related to information and communication technologies. This study examines new perspectives on the concept of online communication, highlighting both its advantages and disadvantages in educational settings. The primary objective of the research is to conduct a systematic analysis of educational studies from the past five years, focusing specifically on the investigation of online communication. The research directions that emerge from the analysis of studies on online communication at the level of the educational process are the following: exploring the challenges and strategies for improving online communication in teaching and learning activities; identifying online communication skills; exploring online communication from the perspective of partnership with the family; capturing the relationship between online communication and well-being; assessing preparation for online communication; measuring the effects of online learning on communication; implementing online interactive communication educational programs.

Key words: Education;innovative model; online communication; systematic review